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Store Policy

CUSTOMER CARE

Payment 

Payment is required at the time of ordering. 

Now you can also pay in cryptocurrency. Preferable in XLM or XRP please ask for others beforehand. After placing your order, choose manual payment and I will send you my wallet details.

All our items are handmade to order with an average turnaround of 14 days to dispatch. During busy periods turnaround times may increase. Please join me on facebook or instagram  for turnaround updates, 

International Orders 

All additional fees and taxes applicable to international orders are payable by the customer. 

Shipping 

Once complete, all items are dispatched via Hermes or Royal Mail for delivery in 2-5 days from item completion. 

If you require delivery of your item sooner you can upgrade to express production. Please contact us in the first instance to arrange this. 

Shipping cost for UK only £3.50 

Rest of the world £12.00 

Lost Parcel

If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and ourselves as a business, from fraudulent claims. 

Delayed Deliveries

Delivery delays as a result of third party services are beyond my control and I ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees. 

Incorrect Address 

No refunds or replacements will be issued for orders on which an incorrect delivery address is provided. 

Refunds and Exchanges 

Cotton Kids items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Please contact us within 14 days to arrange a return and exchange/refund. 

Should you order the wrong size Cotton Kids will exchange the item. In this instance the buyer must pay the additional postage costs. Replacement items are subject to the same turnaround period as standard orders and are subject to fabric stock. Please note: Returns must be made in a perfect, unwashed condition within 14 days. Any item that is returned displaying signs of use and/or washing will not be replaced and will be returned to you. 
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Please send your return to the following address and include a note detailing your order name/number, delivery address and exchange request. Please notify me per email (cottonkids4you@gmail.com) as soon as possible. 
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Cotton Kids 
18 Merridale Gardens 
West Midlands 
Wolverhampton 
WV3 0UU 
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All Cotton Kids items are made to order and are exempt from the distance selling regulations in relation to 'change of mind'. Each item uses fabric that cannot be remade in to something else, and requires the time and skills of our staff members to create. We ask for your understanding in this matter and ask that you read item descriptions carefully before purchasing. 
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Please note: Custom orders outside our offered range are not refundable or exchangeable in the absence of fault. 

Washing : We recommend washing your Cotton Kids items at 30 degrees and leaving to air dry. All fabrics, and each and every new bolt is wash tested prior to use and sale. Incorrect washing of your Cotton Kids items may result in shrinkage/fading. Refunds or exchanges will not be given in this instance. 
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Additional Policies 

Reviews 

We would love to hear what you think of Cotton Kids products.... and love to see photos of your little ones rocking their Cotton Kids gear even more! You can leave us a review on our Facebook page. 

Payment Methods

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Cryptocurrency XLM or XRP

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